Studio Policies & Procedures

Click here to view our COVID POLICIES/PROCEDURES.

Cancellation/Late Policies

All of our artists here at The Glow Factory have limited time to spend in the studio. We kindly ask that you help us make this time as productive as possible. The following policies are in place strictly to protect our time, and we thank you in advance for your understanding! Please note: Alternate policies are in place for those enrolling in classes.

CANCELLATION POLICY
Any appointment that is rescheduled or cancelled, within 48 hours of the start of said appointment, will be subject to a 50% fee. These fees are based on the standard cost of the service booked, regardless of discount codes, gift cards, or reduced model rates. We do not have flexibility with this 48 hour window, as even outside of it, we may not be able to fill the spot; Most of the services we offer require more than 2 days of client preparation to be done safely/properly. Only in the event of illness/injury with a dated doctor’s note will exceptions be made to this policy. Fees paid for late cancellations can not be applied to future appointments.

LATE POLICY
In the event that a client arrives more than 15 minutes late for their scheduled appointment, we may not be able to accommodate. If the artist determines that they’ll then be unable to complete the service within the allotted time, this will be considered a last-minute cancellation. See above.

NO-SHOW POLICY
In the event that a client does not show up for a scheduled appointment, this will be considered a last-minute cancellation. See above.

Studio Guest Policy
As we *are* tattooing within the facility, anyone under the age of 16 should be accompanied by an adult, for everyone's safety. If you are scheduled for a service & having trouble finding childcare, please reach out to us. Guests accompanying you to your appointment may not be able to sit in the procedure room with you, but can sit just outside the doorway. This is to ensure minimal distractions and maximum hygiene/safety.